Our client, an investment management firm, is seeking a Desktop Support Specialist to provide hands-on technical support to employees across its offices. This role focuses on troubleshooting hardware and software issues, managing user access, maintaining workstations, and supporting specialized financial and development applications. The ideal candidate is detail-oriented, service-minded, and comfortable managing a high volume of support requests in a fast-paced environment.

Key Responsibilities

• Provide in-person and remote technical support for Windows workstations, Microsoft 365, Outlook, Teams, and business applications.

• Administer Active Directory accounts, security groups, permissions, password resets, and multi-factor authentication.

• Deploy, configure, maintain, and decommission workstations, peripherals, and other office technology.

• Monitor workstation patching and security compliance using endpoint management tools, escalating vulnerabilities as needed.

• Troubleshoot VPN, Remote Desktop (RDP), and remote workstation connectivity.

• Support Bloomberg terminals, trading-floor technology, and developer applications, including Visual Studio and SQL Server Management Studio.

• Assist with backup and recovery procedures, including file restores and audit-related recovery testing.

• Manage service desk tickets, maintain accurate asset records, and document troubleshooting procedures and resolutions.

Qualifications

• 1–3 years of experience in desktop support, help desk, or IT operations.

• Hands-on experience with Active Directory, Windows 10/11, Microsoft 365, Teams, and Outlook.

• Familiarity with endpoint management and patching tools such as KACE, SCCM, or Intune.

• Experience with workstation imaging, hardware deployment, peripheral troubleshooting, and asset management.

• Working knowledge of VPN, RDP, basic networking, and IT security practices.

• Basic PowerShell knowledge and an interest in developing scripting and automation skills.

• Strong troubleshooting, communication, and organizational skills, with the ability to prioritize and resolve multiple support requests.

• Professional, discreet, and service-oriented, with the ability to handle confidential information.

Preferred Qualifications: Experience in financial services, Bloomberg terminal support, or regulated environments. Relevant IT certifications are a plus.

Compensation & Schedule

This is a fully onsite position based in New York City, requiring five days per week in the office. Occasional after-hours work may be necessary for scheduled maintenance and recovery testing, along with periodic travel to the Connecticut office. The role requires hands-on equipment installation and support in server rooms and wiring closets.