IT Support Specialist

Experienced IT Support Resource needed for small, but growing firm based in Brooklyn.  Our client works in a predominantly Mac environment and is looking for people who thrive in fast paced environments and are comfortable working independently to resolve issues. 

Responsibilities:
  • Provide technical support for onsite and remote employees
  • Diagnose, troubleshoot, and resolve MacOS and Windows issues
  • Provide support for Gmail and 0365
  • Setup and troubleshoot AV and conference room equipment
  • Resolve basic connectivity issues
  • Software installations and account provisioning
  • Asset management tracking and workstation set up for new employees
  • Assist in establishing standards for ticket management and new employee onboarding
  • Provide project support as needed
Qualifications:
  • 5-7 years of experience providing technical support in an onsite environment
  • Experience troubleshooting Mac and Windows systems
  • Excellent customer service skills
  • Experience working with a ticketing system or tracking tool to document issues
  • Comfortable working independently to diagnose and resolve technical issues
  • Comfortable working in a fast paced environment
  • Excellent time management and communication skills
  • Able to work onsite in Brooklyn, NY 5 days per week.

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