IT Engineer

4-5 days a week onsite. Keep salary at 150k and below. Sweet spot is 140k.

Job Overview

We are seeking a motivated and skilled engineer to join our on-site IT team. The ideal candidate will be responsible for providing Tier 1 and 2 support to end-users, resolving technical issues, and ensuring the smooth operation of IT systems. In addition to desktop support, this role will also involve working with cloud services and Linux environments.

  1. Tier 1 and 2 Support:
    • Respond to and resolve IT support requests from end-users in a timely and efficient manner.
    • Troubleshoot hardware and software issues, providing clear and concise instructions for issue resolution.
    • Collaborate with other team members to escalate complex problems to higher-tier support as needed.
  2. Desktop and User Support:
    • Install, configure, and maintain desktop hardware, software, and peripherals.
    • Assist users with account setup, password resets, and access permissions.
    • Conduct training sessions to empower end-users and enhance their technical skills.
  3. Cloud and Linux Exposure:
  • Gain hands-on experience with all three major cloud platforms: AWS, Azure, and Google Cloud.
  • Assist in basic cloud maintenance tasks.
  • Basic Linux server administration and maintenance tasks
  1. Documentation and Reporting:
    • Maintain accurate and up-to-date documentation for IT processes, procedures, and configurations.
    • Help create technical documentation and manuals for end users.

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in providing Tier 1 and 2 support in an IT environment.
  • Familiarity with cloud platforms and services.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
Preferred Skills:
  • Certifications such as CompTIA A+, Network+, Security+, and AWS Certified Cloud Practitioner.
  • Exposure to Linux environment is a plus.
  • Basic scripting language skills (e.g., Bash, PowerShell, Python).

We offer our employees best-in-class benefits, including comprehensive health, vision, dental & retirement plans, including 401k matching.

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    How It Works


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    Intro call

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    Meet & match

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    Interview & place

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    What our clients are saying about us

    Brit + Co.
    Ashton Kamphuis
    Clarity is always extremely easy to get in contact with even with last minute requests.
    Tom Martin
    Always have had great experiences, met strong candidates, and have built wonderful partnerships with the Clarity Team!
    Robyn Bynoe
    Clarity Staffing has not only placed me in my current role, they have helped me place other candidates in roles across AKQA as our recruitment partner. Occasionally we need last minute temporary placements for our Reception desk, and Matt always brings in the best candidates. He's prompt in his responses and always a joy to communicate with.
    Leonie Derrie
    Every candidate that Clarity sends to Landor has been first-rate!
    Christine Cook
    Clarity is awesome! Definitely the best staffing agency I've ever worked with. Highest quality candidates and best communication.

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