We are seeking a Campus Technology Specialist to support the day-to-day technology experience across a dynamic performing arts campus. As part of the Digital Experience team, this hands-on role provides on-site technical support for staff, artists, and operational teams, helping ensure reliable and responsive technology services across offices, venues, and event spaces. The ideal candidate is a proactive problem solver who enjoys working directly with users, thrives in a fast-paced environment, and is eager to continuously expand their technical expertise.

Key Responsibilities

• Provide on-site support for Windows and macOS devices, mobile devices, printers, peripherals, docking stations, and conferencing technologies

• Respond to and resolve technology incidents and service requests while delivering a high level of customer service and user support

• Configure, deploy, maintain, and refresh laptops, desktops, and mobile devices throughout their lifecycle

• Maintain accurate hardware inventory records and support device compliance and endpoint management processes

• Troubleshoot user access, authentication, software, and Microsoft 365-related issues, escalating complex matters when appropriate

• Support Active Directory administration and common enterprise applications

• Assist with wired and wireless network troubleshooting, including basic physical networking tasks such as patching, cable management, and port verification

• Participate in rotational evening, weekend, and holiday coverage to support critical campus operations and events

• Document issues, resolutions, and technical procedures to support operational efficiency and continuous improvement

Qualifications

• 2–5 years of hands-on IT support experience in a professional environment

• Strong troubleshooting skills across Windows and macOS platforms

• Experience supporting printers, mobile devices, audiovisual systems, and conferencing tools

• Familiarity with Active Directory, Microsoft 365, and ticketing systems such as ServiceNow

• Ability to prioritize multiple requests and remain effective in a fast-paced, high-visibility environment

• Basic networking knowledge, including TCP/IP, DNS, and connectivity troubleshooting

• Experience with endpoint management tools such as Intune or Jamf preferred

• CompTIA A+, Network+, ITIL certification, or equivalent experience preferred

Compensation & Schedule

• Full-time

• Fully on-site

• Participation in evening, weekend, and holiday support rotation required

• New York, NY

Benefits

• Comprehensive benefits package

• Professional development opportunities

• Opportunity to support one of the world’s premier performing arts organizations