IT Support Technician
Our client is one of the most successful nonprofits in the Performing Arts space and they are seeking an IT Support Technician to join their team ASAP during a very exciting time in their organization's history! This opportunity is temp-to-perm, full-time on site. Candidates should have flexibility with their availability as well.
Role Overview:
Reporting to the Senior Manager, Employee Support Services, the IT Support Technician will be tasked with effectively diagnosing and resolving issues related to Windows PCs, Macs, mobile devices, printers, and video conferencing. An ideal candidate will have 2+ years of IT Support experience, exemplary communications skills, and bring a strong client-service focus when engaging and supporting end-users. Please note that this position will be on-site.
What Tech Support looks like:
- Remote Employee Support: Supporting remote employees via phone, email, or chat.
- Campus Service Delivery: Tech and asset support throughout campus managed admin buildings and venues.
- Walk up Window Support: the walk-up window is the space where anyone on campus can walk up and receive convenient and on demand tech support from our team.
Tier 1 technician troubleshooting and tasks may include:
- Software Application and Account support:
- Configure and update user email accounts within Azure and Active Directory
- New Hire Onboarding
- Provision access to applications
- Administer Password resets
- Support printer setups
- Support the launch and adoption of business applications, services, and tools
- Hardware/Asset support and maintenance of a hybrid Mac and PC environment:
- Configure, troubleshoot, and reset desktops, laptops, and mobile phones/devices
- Inventory management and audits of the mobile and onsite asset fleet
- Zoom room conferencing setups and configurations
- Perform diagnostic tests to evaluate and isolate system issues and implement tech solutions.
Tier 2 tech troubleshooting and tasks may include:
- In depth technical project support and solution implementation:
- Identify trends in support issues and explore/propose solutions that solve for root causes
- Support executives with technology
- Execute and deliver tasks associated with technical projects
- Contribute to and curate knowledge base
You’ll Be a Fit If You Bring
- The Tech Support team intakes and tracks all requests via the Fresh Service ticketing application; strong service ticketing and written communication skills will be key to your success.
- The ability to center the employee experience: you empathize, assess needs, and provide solutions or alt solutions
- Experience working within a Service Ticketing tool
- Technical writing/communications skills
- Client service focused and/or hospitality experience
- Experience troubleshooting and supporting both Mac and PCs
- Solutions-oriented mentality
- Strong prioritization skills
- Demonstrated ability to build strong, professional relationships
You’ll Be a Great Fit If You Bring (all of the below are huge pluses, not requirements)
- Experience in Project and/or Product Management
- Experience partnering/supporting Event Production, Concert Halls and Box office teams
- Customer/client success experience
- Creative and playful approach to problem solving
- Experience, love, and enthusiasm for the arts
Submit Your Resume
How It Works
Connect.
Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.
Intro call
Be prepared to discuss your background, career goals and expectations. If you’re a fit for our open roles, we’ll schedule an in-person meeting.
Meet & match
Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.
Interview & place
Your Recruiter will work closely with you to submit your resume to open roles and work to secure interviews at top companies.