6-month Contract-to-Hire role in the Greater Raleigh-Durham, NC area

Looking for an IT Support Engineer who can support a MAC and PC environment for a growing team, and work directly with our 200+ employees across multiple teams in NC and NYC. The ideal candidate should be excited about creating a seamless employee experience while delivering exceptional technical support.

Reporting to the Senior Manager of Technical Operations, you’ll be working on various projects and building your technical skills as we scale.

Responsibilities

• Act as the first point of escalation for resolving all internal IT software, hardware, and wireless network connectivity issues.
• Own hardware and software system access for employee onboarding and offboarding (including Slack, Google groups, and general user administration).
• Troubleshoot setup, connectivity, functionality, and update issues for MACs and PCs; administer workstation hardening, encryption, anti-virus installation and configuration.
• Maintain conference room hardware (including projectors, computing equipment, audio/visual, telephony).
• Collaborate with members of the People team for internal event functions.
• Manage and prioritize multiple workstreams to address a variety of tickets.

Required Skills:

• Over three years of professional experience in IT, including hands-on experience with help desk support, service desk management and system administration
• Strong technical knowledge of MacOS, Windows, and a wide variety of SaaS solutions (e.g. G-Suite, JAMF, Okta, Slack, Keeper, Atlassian, etc.).
• Knowledge of Active Directory, DHCP, DNS, and Radius services; familiarity with scripting languages (e.g. PowerShell, Bash, etc.).
• Stellar verbal and written communication, and the ability to work effectively across all levels of the organization.
• Outstanding project management, change management, and analytical problem-solving skills.
• Demonstrated attention to detail and the ability to juggle several tasks at once.
• Tenacity, the ability to tackle problems head on, and a self-starter mindset.
• A sense of urgency and high level of productivity in a fast-paced, ever-changing environment.