Desktop Support Specialist
Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full time basis. You'll be responsible for supporting 2 offices located in San Francisco and Menlo Park, CA.
Responsibilities
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems
• Document incidents and solutions in a proprietary ticketing system
• Escalate certain issues to appropriate resource
• Assist in connecting conference calls, including video conferencing
• Configure and troubleshoot mobile devices as needed
• Support multiple regional offices
• Ability to participate in an on?call schedule, and work additional hours when needed
Skills
• Should be able to prioritize, and have excellent oral and written communication skills
• Must be able to work independently, and as part of a team when needed
• Must have strong problem solving and learning skills
• Must be able to lift, move and install equipment as needed
Qualifications
• Experience in an IT environment that includes training and support of users a plus
• Experience within a Windows/Microsoft Office based environment a plus
• Network Troubleshooting (DHCP, Connectivity, DNS, etc.)
• Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers)
• Knowledge of Intune, WebEx, Teams, Zoom, and Citrix
• iOS and MacOS knowledge is helpful
Education
• BS/BA/MS in Information Technology / Computer Science or equivalent
Salary: $90-$120K
Responsibilities
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems
• Document incidents and solutions in a proprietary ticketing system
• Escalate certain issues to appropriate resource
• Assist in connecting conference calls, including video conferencing
• Configure and troubleshoot mobile devices as needed
• Support multiple regional offices
• Ability to participate in an on?call schedule, and work additional hours when needed
Skills
• Should be able to prioritize, and have excellent oral and written communication skills
• Must be able to work independently, and as part of a team when needed
• Must have strong problem solving and learning skills
• Must be able to lift, move and install equipment as needed
Qualifications
• Experience in an IT environment that includes training and support of users a plus
• Experience within a Windows/Microsoft Office based environment a plus
• Network Troubleshooting (DHCP, Connectivity, DNS, etc.)
• Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers)
• Knowledge of Intune, WebEx, Teams, Zoom, and Citrix
• iOS and MacOS knowledge is helpful
Education
• BS/BA/MS in Information Technology / Computer Science or equivalent
Salary: $90-$120K
Submit Your Resume
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Meet & match
Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.
Interview & place
Your Recruiter will work closely with you to submit your resume to open roles and work to secure interviews at top companies.
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