Field Service Engineer
Field Service Engineers are responsible for the installation and support of complex electronic hardware utilized for tracking of mobile assets in a variety of environments. This role requires extensive overnight travel, excellent customer service skills, and a background in the installation and support of electromechanical devices. This is a remote based role, with extensive travel and needs to be located within 30-60 minutes of an airport. Comp is base salary + per diem.
Responsibilities:
- Install, configure, maintain, and replace complex electronic hardware on industrial equipment in a variety of operating environments
- Install, replace, configure, and maintain various hardware and software communication devices
- Provide detailed documentation of all customer site visits
- Analyze and troubleshoot hardware
- Provide training and excellent customer service and support to a variety of Fortune 500 clients
- Extensive travel throughout the North America providing installation, technical, and training support is required (infrequent travel abroad may be required)
Qualifications:
- 2-year Electronics degree or equivalent work experience installing telematics systems
- 2-3+ years of experience as an electronics technician with previous automobile or forklift mechanic experience preferred; excellent electro-mechanical skills
- Must have excellent oral and written communication, as well as presentation skills
- Ability to travel out of state 90% of the time
- Ability to work in a high-pressure environment to meet strict deadlines
- Must be able to provide detailed documentation of customer site visits
- Basic knowledge of wireless networking technology
- Clean driving record for last three years
- Must have current passport or ability to obtain passport within 60 days of hire
- Must be proficient in the operation of multi-meter, spectrum analyzer and oscilloscope
- Ability to read, understand and draw basic electrical schematics
- Must have the unrestricted authorization to work in the U.S.
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