Desktop Support Engineer (Greenwich office 5 days a week)

This job sits in Greenwich CT 5 days a week and you must be vaccinated. Base pay in the $90-120k range

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 2 years’ experience supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

As a Desktop Support Engineer you will:

  • Provide Desktop Support globally in a fast-paced environment
  • Installation, configuration, operation, and maintenance of Windows 10, Windows 10 IOT and Linux (Thin Client) operating systems
  • Assist in the administration of Active Directory, Exchange and Citrix Infrastructures
  • Desktop trading software support (i.e. Bloomberg Terminal, Factset, Reuters, etc.)
  • Move-Add-Change for new hires and visitors
  • Troubleshoot issues with Microsoft Office suite
  • Use Microsoft Active Directory, BeyondTrust (previous name “Bomgar”), PowerShell to solve issues and implement new technologies
  • Basic Network Troubleshooting (DNS, TCP/IP, etc.)
  • Solve issues with Citrix Receiver, Workspaces, VDI
  • Implement and troubleshoot Cisco VOIP phones, Cisco WebEx Conferencing, Cisco AV technologies, Zoom Meeting, Zoom VC equipment
  • Maintain documentation and enforce secure system policies
  • Participate in an off hour on-call rotation

To be considered a good cultural fit, you must be: 

  • An ambitious self-starter 
  • Hungry and driven to learn 
  • Strong desire to solve with automation and self-service
  • A very strong and efficient communicator and collaborator
  • Able to multi-task and excel in a fast-paced trading environment 
  • A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems
  • Work well under minimal supervision to complete projects and tasks on time
  • Able to work in high pressure situations to find timely solutions
  • Willingness to participate in on-call rotation during off hours and weekends

To be considered a good technical fit, you must have:

  • BS Degree in Computer Engineering, Computer Science or related field/technical experience
  • Expert administration/engineering skills in MS Windows 10 OS technologies (AD/DNS/DHCP/GPO/DFS)
  • Advanced knowledge in automating for Windows platforms leveraging PowerShell, ActiveBatch, and SCCM
  • Strong technical ability and outstanding troubleshooting skills
  • Experienced in supporting mobile devices on MDM platforms: iPhones/iPads/Androids
  • Strong knowledge in virtualization technologies (Citrix, VDI, VDA)
  • Strong knowledge of supporting MS Exchange infrastructure and associated archiving / security gateway products
  • Strong knowledge of networking (TCP/IP), security and optimization
  • Knowledgeable with Zoom, MS Team, Cisco WebEx Conferencing and audio/video conferencing systems
  • Experienced with supporting users remotely by troubleshooting VPN/VDI/VDA connections

 

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