IT Systems Administrator

Role Responsibilities

  • Install, maintain, troubleshoot, repair, and support laptops, desktops, network equipment, A/V equipment & various peripherals
  • Develop our macOS management systems (JAMF)
  • Improving and developing our IdP (OKTA) with various SaaS products
  • Provisioning and de-provisioning of user accounts and devices
  • Monitors and maintains software and hardware licensing and inventory
  • Provide support with help desk requests
  • Procure computer-related equipment
  • Administer Office 365 email and cloud-based file systems including Dropbox
  • Replacing and upgrading defective or outdated hardware when necessary
  • Create and provide technical documentation for configurations and procedures.
  • Perform website maintenance
  • Oversee access to internal company resources, ensuring standards are being followed, workflow maintained, and compliance requirements are being met. 
  • Provide end user training

Qualifications

  • Mininum 3-4 years’ experience in a Helpdesk Support position.
  • MacOS software and hardware experience.
  • Basic Wordpress experience
  • Experience with both IOS and Android devices including troubleshooting.
  • Exceptional problem-solving skills and comfortable navigating ambiguity.
  • Demonstrated experience with and knowledge in Windows PCs, Microsoft Office, Slack, DropBox, SSO Meraki networks, Jamf and Adobe products.
  • Previous experience in email support and administration (Outlook / Exchange)
  • Advanced understanding of AV solutions; ideally previously providing support with AV solutions, setting up large-scale meetings.
  • Detail-oriented multitasker.
  • Jamf and/or MDM understanding and/or experience ideal.
  • Ability to perform in a dynamic environment with changing schedules and priorities.

 

A certified MAC Technician and/or CompTIA A+ certified is highly advantageous

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How It Works

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What our clients are saying about us

Brit + Co.
Ashton Kamphuis
Clarity is always extremely easy to get in contact with even with last minute requests.
SYPARTNERS
Tom Martin
Always have had great experiences, met strong candidates, and have built wonderful partnerships with the Clarity Team!
AKQA
Robyn Bynoe
Clarity Staffing has not only placed me in my current role, they have helped me place other candidates in roles across AKQA as our recruitment partner. Occasionally we need last minute temporary placements for our Reception desk, and Matt always brings in the best candidates. He's prompt in his responses and always a joy to communicate with.
Landor
Leonie Derrie
Every candidate that Clarity sends to Landor has been first-rate!
Rover
Christine Cook
Clarity is awesome! Definitely the best staffing agency I've ever worked with. Highest quality candidates and best communication.

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