Trading/Desktop Support Specialist

Trading/Desktop Support Specialist

Role Description:

Seeking a Trading/Desktop Support Specialist who will be the main point of contact for real time support to the business working closely with several teams. This position provides the opportunity to be a part of the trading environment and interact with key stakeholders of the business as well as the opportunity to learn, grow and develop skills while working on cross functional projects.

As a Trading/Desktop Support Specialist, you will:

  • Work with in-house and 3rd party applications
  • Provide support to the development environment
  • Work on scripting and automation
  • Assist in new hire desk, account setup and existing desktop upgrades
  • Troubleshoot and remediate trading floor system issues

Requirements:

  • 5-10 years of experience in either IT/Desktop Support, Linux or Windows Administration
  • Bachelor’s Degree
  • Familiarity with various versions of Windows Desktop and Server, the more current the better
  • Scripting experience in Bash/PowerShell
  • Strong communication; ability to transfer information clearly and escalate issues
  • Ability to provide exceptional customer service support
  • Ability to use standard desktop tools and applications effectively
  • Good knowledge of Excel, Linux and Microsoft Exchange
  • Must be reliable, proactive, and maintain composure under pressure
  • Ability to work both individually and in a team environment
  • Basic hardware and software troubleshooting knowledge
  • Ability to multitask and use discretion to determine most urgent matters that need attention, depending on their knowledge of the business impact of the issue/request
  • Ability to adapt to new process and procedures

Additional skills/experience that will reflect favorably:

  • Computer science background
  • Direct experience with hands-on Desktop support
  • Related Financial Services/trading business background
  • Python scripting

Other skills: Must be a very clear communicator, resilient and reliable, thick skinned. Someone who can handle a fast-paced, high pressure environment.

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AKQA
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