Application Support Lead

Summary:

This role is at a Global Asset Management firm reporting to the Global Head of Application Support within the Global Technology Production function, the individual selected will be responsible for managing the US team responsible for all the US business day applications that run across their platforms including Oracle, SQL Server and Third Party vendor applications. The individual will also be responsible for providing a level of day-to-day support cover within the team.

Duties and Responsibilities:

  • Partner with functional areas within Technology such as Architecture and Engineering, Business Systems and Service Management (1st and 2nd line) to ensure Global Technology provides efficient and effective IT services and support to technology consumers.
  • Building a culture of collaboration, repeatable quality processes with cost efficiency, and dedication to improving quality of services delivered through strong working relationships with Service Management
  • Managing onsite and offsite resources 24x7 running a global rota and incident management process.
  • Member of the Major Incident Management team, dealing with P1 incidents from fault logging to resolution and follow up Root Cause Analysis.
  • Accountability for service reviews with business and other technology partners looking for area where services can be improved.
  • Responsible for all aspects of the team’s training, management, appraisals and all aspects of recruitment.

Required Background:

Bachelor’s degree required

3 – 5 years’ minimum related experience within the financial services industry (Asset Management or Investment Banking)

A solid SQL Server and Oracle experience and database concept is essential.

Strong analytical skills and problem solving experience in the IT financial services sector particularly around data, trading and data flows

Essential; proven experience with:

  • Asset Management Experience
  • Management Experience
  • Oracle, MS SQL Server
  • ServiceNow or Helpdesk support software

Strong work ethic.

Ability to work under pressure and to deadlines.

Excellent problem solving, planning and organisation skills.

Good communication (verbal and written English) and interpersonal skills.

Team player, flexibility and willingness to develop a broad business and application/system knowledge base.

Ability to work independently and manage time effectively.

To be part of the team rota with the variable start and finish times that this will require.

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