Application Support Lead


This role is at a Global Asset Management firm reporting to the Global Head of Application Support within the Global Technology Production function, the individual selected will be responsible for managing the US team responsible for all the US business day applications that run across their platforms including Oracle, SQL Server and Third Party vendor applications. The individual will also be responsible for providing a level of day-to-day support cover within the team.

Duties and Responsibilities:

  • Partner with functional areas within Technology such as Architecture and Engineering, Business Systems and Service Management (1st and 2nd line) to ensure Global Technology provides efficient and effective IT services and support to technology consumers.
  • Building a culture of collaboration, repeatable quality processes with cost efficiency, and dedication to improving quality of services delivered through strong working relationships with Service Management
  • Managing onsite and offsite resources 24x7 running a global rota and incident management process.
  • Member of the Major Incident Management team, dealing with P1 incidents from fault logging to resolution and follow up Root Cause Analysis.
  • Accountability for service reviews with business and other technology partners looking for area where services can be improved.
  • Responsible for all aspects of the team’s training, management, appraisals and all aspects of recruitment.

Required Background:

Bachelor’s degree required

3 – 5 years’ minimum related experience within the financial services industry (Asset Management or Investment Banking)

A solid SQL Server and Oracle experience and database concept is essential.

Strong analytical skills and problem solving experience in the IT financial services sector particularly around data, trading and data flows

Essential; proven experience with:

  • Asset Management Experience
  • Management Experience
  • Oracle, MS SQL Server
  • ServiceNow or Helpdesk support software

Strong work ethic.

Ability to work under pressure and to deadlines.

Excellent problem solving, planning and organisation skills.

Good communication (verbal and written English) and interpersonal skills.

Team player, flexibility and willingness to develop a broad business and application/system knowledge base.

Ability to work independently and manage time effectively.

To be part of the team rota with the variable start and finish times that this will require.

Submit Your Resume

How It Works


Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.

Intro call

Be prepared to discuss your background, career goals and expectations. If youre a fit for our open roles, well schedule an in-person meeting.

Meet & match

Meet your dedicated recruiter in person to explore your experience and goals + identify opportunities that fit your skillset and expectations.

Interview & place

Your Recruiter will work closely with you to submit your resume to open roles and work to secure interviews at top companies.

What our clients are saying about us

Brit + Co.
Ashton Kamphuis
Clarity is always extremely easy to get in contact with even with last minute requests.
Tom Martin
Always have had great experiences, met strong candidates, and have built wonderful partnerships with the Clarity Team!
Robyn Bynoe
Clarity Staffing has not only placed me in my current role, they have helped me place other candidates in roles across AKQA as our recruitment partner. Occasionally we need last minute temporary placements for our Reception desk, and Matt always brings in the best candidates. He's prompt in his responses and always a joy to communicate with.
Leonie Derrie
Every candidate that Clarity sends to Landor has been first-rate!
Christine Cook
Clarity is awesome! Definitely the best staffing agency I've ever worked with. Highest quality candidates and best communication.

Find your

Next Step

Not sure what you’re looking for? We can still help!
Submit your resume and we’ll reach out if we have a great match.